Communicating to Maximize Results

Discover Early Indicators of Conflict

By Cheryl Vallejos


Communication and Results

Communications play a strategic role in the workplace.  A big part of developing personal power is the ability to get ideas across in a constructive, collaborative manner.  Therefore, in order to be a productive and efficient leader, effective communication skills are paramount to your success.

As in all daily interactions, it is important to remember you will converse with people from various background and life experiences.  Speaking and listening effectively are crucial to creating an atmosphere of respect with others.  Showing respect to everyone, and encouraging open communication can help bring you a motivated and congenial staff while impressing your colleagues. 


Here are 10 ways to maximize communication results


  1. Deliver clear and consistent messages in your conversations.
  2. Manage communication problems with knowledge and awareness of conflict management.
  3. Work on you first.  Don't try to change the other person.
  4. Handle all conversations with respect and you will receive respect in return.
  5. Stay within your boundaries and values, and keep emotionally balanced during conflicts.
  6. Inspire, energize and motivate others.
  7. Actively listen.
  8. Never make the other person wrong.
  9. During a conflict, find mutual ground, then resolve the issue with that in mind.
  10. Don’t be a victim or play the villain in a conflicting situation

Communication and leadership are inseparable.  Our ability to energize, inspire, and motivate people to high levels of performance is directly related to our ability to communicate well.  Be ready with your conflict resolution skills at any time.  By communicating with empathy, yet with strength and diplomacy, you will model effective communication to all around you, and the results will happily affect the bottom line.

About conflict:

Conflict Indicators:

Conflict is destructive when it:

Conflict is constructive when it:

Techniques for avoiding and/or resolving conflict:

Causes of board-superintendent conflict:

How does a school board cause conflict with a superintendent?

How does a CEO cause conflict?

Elements of a strong partnership or team:

Courageous decision controversies:

The controversies usually involve:

Resolving Conflict:

Searching for the causes of conflict is essential to be successful in resolving the conflict.

Nine possible causes of conflict include:





1.      Avoid arguing over individual ranking or position. Present a position as logically as possible.


2.      Avoid "win/lose" statements. Discard the notion that someone must win.

3.      Avoid changing your mind in order to avoid conflict and achieve harmony (people pleasing).


4.      Avoid majority voting, averaging, bargaining, or coin flipping. These actions do not lead to consensus.


5.      Keep the attitude that holding different views is both natural and healthy to a group.


6.      View initial agreement as suspect. Explore the reasons underlying apparent agreement and make sure that members have willingly agreed.



Practice, practice, practice….. you’ll be amazed at the results!




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Want more profit and success in your business?  

Cheryl Vallejos, author of “Injecting the Juice into Leadership” and “Low Carb Leadership”  for more articles and ways to improve leadership skills, business development and create more time to do things you love.
2004 © Cheryl Vallejos, Prime Leaders, all rights reserved